'Resistant' - or just not ready?

Is someone who struggles with change 'resistant' to it? Or are they not ready for change? The difference is important, because 'readiness for change' is something you can gauge even before a change takes place.

By knowing how ready for change they are - and working to increase their readiness - you may never need to deal with 'resistance' at all.

So - how can you determine someone's readiness?

There are two issues you need to think about:

• The drivers: How bad do they believe things are now? How much - in their view - will change improve them?
• The restraint: How secure do they feel with things as they are?

How restraints and drivers work together>

Is your cash flowing or tinkling?

Cashflow is a common problem, and not just among small businesses. Complaints about slow payment are frequent - so what can you do to encourage your clients to pay on time, and in full?

Well, you could begin by thinking of this as an issue with your business process rather than an issue with your clients...

Have you ever reviewed your accounting process? When asked, it's amazing how many people say 'no'. And yet it's one of the first things you should do if cashflow is important to you. (And if it isn't, you probably don't need to be in business!)

How you can get the cash to flow >